Our Commitment to Your Privacy

Privacy Policy

At Hi-Line Pizza, we are not only committed to great food but also to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with us, whether online, through our app, or in-store. By using our services, you trust us with your information, and we take that responsibility seriously. Our approach aims to provide a safe experience and reflects our promise of delivering The Best of Both Bites™.

We comply with Canada’s federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable provincial legislation.

The Information We Collect

We only collect information that is necessary to provide you with our products and services. This may include:

Personal Identifiers: Such as your name, delivery address, email address, and phone number when you place an order or create an account.
Order Details: Your order history, favourite menu items, and special instructions.
Payment Information: Your credit card number and billing information are processed securely by our third-party payment partners. We do not store your full credit card details on our servers.
Technical Data: When you visit our website, we may automatically collect information like your IP address, browser type, device information, and pages you view through cookies and similar technologies. This helps us improve your experience.
Communication Records: Any correspondence you have with us, including feedback, reviews, or calls to our customer service team.

How We Use Your Information

Your information helps us serve you better. We use it for the following purposes:

To Process Your Orders: To prepare, deliver, and confirm your pickup or delivery orders.
To Process Your Payments: To complete your transaction securely.
To Communicate With You: To send you order confirmations, delivery updates, and (if you have opted in) information about promotions, discounts, and new menu items.
To Improve Our Services: To analyze trends and customer preferences, helping us enhance our menu, website functionality, and overall customer experience.
For Security & Fraud Prevention: To protect both you and Hi-Line Pizza from fraudulent transactions and to secure our systems.

How We Share Your Information

We value your trust and do not sell your personal information to third parties. We only share your data in the following limited circumstances:

With Franchise Partners: Your order information is shared with the specific Hi-Line Pizza franchise location you order from to fulfill your request.
With Service Providers: We work with trusted third parties who provide essential services on our behalf, such as payment processing, online ordering technology, delivery services, and marketing platforms. These partners are contractually obligated to handle your data securely and only for the purposes we specify.
For Legal Reasons: We may disclose information if required by law, such as in response to a court order or other legal obligation.

Your Choices & Rights

You have control over your personal information. You have the right to:

Access and Update: View and update the personal information in your account profile.
Opt-Out of Marketing: Unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email we send you.
Disable Cookies: Manage your cookie preferences through your web browser settings.
Make a Request: Contact us to request access to, or deletion of, the personal data we hold about you. We will respond to your request in accordance with applicable law.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These include secure servers, encryption of sensitive data (like payment information), and limiting internal access to your data to only those employees who need it to perform their jobs.

Use of Cookies & Tracking

Our website uses “cookies” – small files stored on your device – to help us remember your preferences, understand how our site is used, and personalize your experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

Changes to Our Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date below.

This policy was last updated on August 29, 2025.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our Privacy Officer.

Hi-Line Pizza Privacy Officer
Email: admin@hilinepizza.com

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Hamilton - Ontario

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Location

Call and order in

Privacy Policy

Social Links

ABOUT US

FRANCHISING

COMPANY

POLICY

Select Location

Hamilton - Ontario

Hamilton - Ontario

Upcoming Locations

Hurontario Street - Mississauga

Kennedy Street - Brampton

Stone Church Rd - Hamilton

Lakeshore Road - Burlington

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